Last updated: 3 November 2026
This page explains how refunds work for purchases made in Folklores: Rise of the Diwata ("the Game"). It applies to everything you buy with real money in the Game, such as Astra packs, bundles and the Battle Pass.
The short version. In the first 48 hours, ask Google Play for a refund. After that, email us at support@folkloresthegame.com and we will look at it. If a purchase never arrived, or someone bought something without your permission, we will help. A refund never gets your account banned.
Purchases in the Android version are processed by Google Play. Google takes the payment and handles the receipt; we deliver what you bought in the Game. The Game is made and run in Singapore.
| When | What to do |
|---|---|
| Within 48 hours of buying | Request it from Google Play: open your Google Play order history, find the order, and choose "Request a refund". Google decides these requests. See Google Play's refund help. |
| After 48 hours | Email support@folkloresthegame.com from the Google account you play with, and include the Google Play order number (it starts with GPA., and is in the receipt Google emailed you). We reply within 5 working days. |
After the first 48 hours, we refund a purchase when:
Because purchases are delivered instantly and can be used straight away, we do not otherwise refund a purchase after the first 48 hours, for example for a change of mind or for the result of a summon. This does not affect any rights you have under the law of your country.
Purchases are usually credited within seconds. If yours has not appeared:
If we cannot confirm a purchase with Google within 3 days, Google refunds it to you automatically.
When a purchase is refunded, through Google or through us, the Game takes back what is still unused from that purchase. For example, unspent Astra is removed and an unclaimed reward in your mailbox is withdrawn. Creatures you have already summoned are never taken away.
If part of the purchase was already used, the remaining value is recorded on your account, and new real-money purchases are paused until it is settled with us. You can keep playing everything else as normal. To settle it, email support@folkloresthegame.com.
We never ban an account for asking for a refund or for disputing a charge you did not make.
If you live in the European Union or the United Kingdom, you may have a legal right to withdraw from a purchase of digital content within 14 days. Email us within that period to use it.
We will update this page and change the date above when this policy changes. A change never applies to a purchase made before it.