Last updated: 2 September 2026
You can delete your Folklores: Rise of the Diwata account and the personal data attached to it at any time. This page explains how, what happens when, and exactly what is removed.
This works whether or not you have connected a Google account. The request comes from the device holding the account, which is what proves it is yours.
If you can no longer open the Game, email privacy@folkloresthegame.com with “Delete my account” in the subject line, from the Google account you sign in with. We use the sending address to confirm the request is yours, and we reply within 7 days. A guest account has no email address attached, so we cannot verify an email request for one; use the in-Game control instead.
Your account is kept for a 45-day grace period after the request, and then deleted. We complete every deletion within 60 days of the request.
During the grace period, signing in again with the same Google account cancels the request and your account is exactly as you left it. This is the only way to cancel. A guest account has no sign-in to return with, so for a guest the request is final the moment you are signed out.
After the grace period, deletion is permanent. Your creatures, currencies, and campaign progress cannot be recovered, and any unspent in-game currency is forfeited. If you only want to stop playing and you have connected a Google account, signing out or uninstalling leaves your account untouched and waiting for you. If you have not connected one, uninstalling the Game loses your progress permanently. Uninstalling does not by itself delete the account's data from our servers; use Delete account for that.
| Data | What happens |
|---|---|
| Your account identifier, and — if you connected one — your Google account link, email address, and display name | Deleted. Removed from our authentication provider and our database. |
| Creatures, currencies, campaign and mode progress | Deleted. |
| Your IP address in technical logs | Expires. Logs are kept for a limited period for security and operational purposes and then discarded; they are not tied to your account. |
| Records of chance-based ("gacha") rewards | Retained, anonymised. See below. |
We keep a record of chance-based rewards the Game has granted — what was awarded and when — with every identifier that points back to you removed. After deletion these records cannot be linked to you, your email, or your device.
We keep them because we may be required to demonstrate that the drop rates we advertised were the drop rates we honoured. Deleting them would destroy the only evidence that the Game was fair.
We may also retain records needed to comply with tax, accounting, or fraud-prevention obligations, for as long as the law requires.
Purchases are processed by Google Play, not by us, and deleting your Game account does not cancel a purchase or trigger a refund. For refunds, contact Google Play support.
Email privacy@folkloresthegame.com. See also our Privacy Policy.